Resume

Updated on Jan 25, 2026

I’m Sergey, a senior technical writer with 10+ years of experience helping teams ship clear, consistent documentation for complex software. I work across end-user documentation, developer docs (APIs and SDKs), and documentation operations, with a strong focus on information architecture, standards, and scalable docs-as-code workflows. I partner closely with product, design, engineering, and support to turn fast-moving releases into guidance users can trust, and to build documentation systems that stay accurate as products evolve. Known for stepping in where needed, closing feedback loops, and raising the quality bar on clarity.

Work experience

Technical writer | Phantom (April 2025 - present) | Remote, Vietnam

At Phantom, I’m part of the Customer Happiness team, where I focus on making sure users always have clear, accurate, and helpful information at their fingertips. My work spans Help Center content (help.phantom.com), developer docs (docs.phantom.com) UI writing, user advocacy, and chatbot maintenance.

Highlights

  • Help Center quality and consistency: Restructured and standardized articles so users get the same reliable answers across Help Center and chatbot responses.
  • Day-one documentation: Built a process for launch-ready docs for major releases (including Phantom Cash, Prediction Markets, Perps, Terminal, Chats, and PSOL), with proactive updates as features evolve.
  • Style and standards: Revived the internal style guide and expanded it beyond Help Center docs to support UI writing and cross-team collaboration.
  • In-app clarity: Partnered on reviews for major features to keep in-app wording intuitive and user-friendly.
  • Cross-functional impact: Closed product loops by bringing user feedback to product and engineering teams.

Senior technical writer | Sky Mavis (Feb 2023 - Nov 2024) | Ho Chi Minh City, Vietnam

Self-onboarded into the blockchain domain through extensive research and laid the foundation for developer documentation. Enabled engineer contributions and scaled documentation processes to support Sky Mavis’s products.

Achievements

Documentation impact:

Scalable documentation processes:

  • Automated workflows and enabled engineers to independently document two critical APIs.
  • Standardized information architecture using the Diátaxis framework.

Cross-functional contributions:

  • Reviewed and updated UI microcopy for the Ronin web app with UX designers.
  • Applied the Business Model Canvas to identify ways documentation could reduce integration timelines.

Client engagement:

Worked directly with game studios as an integration manager, improving documentation and reducing integration timelines.

Senior technical writer | Ninja Van (Apr 2021 - Jan 2023) | Ho Chi Minh City, Vietnam

Led the documentation function, overseeing contributions from 200+ engineers, product managers, and QA testers. Developed API documentation for external partners. Maintained an internal wiki and enforced guidelines and processes.

Achievements

  • Rewrote and expanded the API documentation site, reducing support requests by 20%.
  • Created a style guide and implemented documentation guidelines, increasing perceived documentation quality by 20% (quarterly surveys).
  • Reduced QA onboarding time from two weeks to two days with tutorials.
  • Improved documentation coverage for microservices from 40% to 80% in a year.
  • Established a “wiki warden” model across engineering teams, increasing documentation accuracy by 10%.

Senior technical writer | Lazada Group (Sep 2018 - Apr 2021) | Ho Chi Minh City

Created documentation for logistics technology and cybersecurity teams.

Achievements

  • Built a centralized architecture diagram as the source of truth for system connectivity.
  • Created a company-wide glossary and a chatbot for retrieving definitions, improving efficiency by 30%.
  • Standardized API specifications for 30+ services and established API documentation standards.
  • Migrated documentation from Confluence to Yuque to improve accessibility.
  • Created onboarding documentation and developer guidelines to streamline onboarding.

Senior technical writer | Lazada Group (Jan 2017 - Sep 2018) | Singapore

Documented information security and access management systems, contributing to increased team efficiency.

Achievements

  • Developed user documentation supporting adoption of the BlackBerry UEM mobility management platform.
  • Designed a SharePoint site and knowledge base for a Google Docs to Office 365 migration project.
  • Created developer documentation for an invoice management system, including 10 data flow diagrams, five sequence diagrams, and three context diagrams.

Technical writer | Lazada Group (Jul 2015 - Jan 2017) | Ho Chi Minh City

Established a technical writing workflow and documented key processes in e-commerce software development.

Achievements

  • Developed administrator documentation for backend engine and order management systems.
  • Created a system architecture diagram by coordinating with developers and tech leads.
  • Presented on documentation impact in software development, improving project efficiency.
  • Created onboarding documentation, reducing training time from two weeks to three days.

Technical writer | Lintelus Inc. (Sep 2014 - Aug 2015) | Remote (USA)

Created DOC/PDF documentation for an event management platform, maintaining a 100% on-time release rate across time zones.

Technical writer | SwitchRay Inc. (Sep 2013 - Sep 2014) | Nizhny Novgorod, Russia

Created end-user documentation for a telecom fraud detection system, including user guides, release notes, and marketing content.

Technical writer | MFI Soft (Nov 2012 - Aug 2013) | Nizhny Novgorod, Russia

Created bilingual (English/Russian) documentation for a VoIP soft-switch, covering installation, configuration, and maintenance.

Translator | Hotel Translation (Jan 2011 - Jan 2012) | Nizhny Novgorod, Russia

Translated 10+ projects from English to Russian for a major hotel chain based in Dubai.

Certifications

  • Prompt engineering for ChatGPT (Dec 2024) – Coursera (Credential ID: HU01LBWUWN7G)
  • Back-end Python developer professional training (Apr 2021) – Yandex School of Data Analysis
  • Snagit certification (Apr 2020) – TechSmith (Credential ID: j5tzccby8bnp)

Languages

  • English
  • Russian
  • Vietnamese

Skills

Soft skills: Customer communication, conflict resolution, project management, team collaboration, critical thinking, attention to detail.

Tools & technologies: Docusaurus, Markdown, HTML, Git, command line, docs-as-code, Visual Studio Code, Vale, SnagIt, Draw.io, PlantUML, Mermaid, C4 Model, prompt engineering, Figma.

Education

Bachelor of linguistics | Linguistics University of Nizhny Novgorod (Jan 2009 - Jan 2012)

Specialized in the theory and methods of teaching foreign languages (English).

References

Recommendation letters available upon request.